Return/Refund Policy
**Return and Replacement Policy for EVBazaar.shop**
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**Effective Date: 25/8/2024**
At EVBazaar.shop, we aim to provide high-quality car and bike accessories to our customers. However, if you are not satisfied with your purchase due to a defect or damage, we offer a replacement under specific conditions outlined below:
### **1. Replacement Conditions**
You can request a replacement of your product under the following circumstances:
1. **Defective or Damaged Product**: If the product you received is defective or has any physical damage, you must report this to our customer support team within **24 hours** of receiving the product. Once verified by our team, a replacement will be initiated.
2. **Non-Functional Product**: If the product delivered is not functioning properly, you can request a replacement within **7 days** from the date of delivery. Our team will verify the issue, and if confirmed, a replacement unit will be sent to you.
3. **Incorrect Product**: If you receive a product that is different from what you ordered or does not match the specifications shown on our website, please contact our support team within **24 hours** of receipt. Our team will review your complaint and decide on the appropriate action.
### **2. Replacement Process**
- **Contact Support**: To initiate a replacement, please contact our customer support team through [Your Contact Information: Email/Phone/Website Support].
- **Verification**: Our team will review your request and may ask for photos or videos of the product to verify the defect or damage.
- **Approval and Pickup**: Once approved, we will arrange for the pickup of the product. Please ensure that the product, along with all accessories and packaging, is intact and ready for pickup.
- **Replacement Shipment**: A replacement unit will be shipped to you once the defective or damaged product is received and inspected by our team.
### **3. Conditions Not Eligible for Replacement**
The following scenarios are not eligible for a replacement:
- If the customer is dissatisfied with the look or sound quality of a defect-free product.
- Physical damage not reported within **24 hours** of receiving the product.
- Damage caused by electrical surges or mishandling by the user.
- Any other user-caused damages.
### **4. No Return or Refund Policy**
Please note that we do not offer returns or refunds. However, we are committed to replacing products that are defective, damaged, or not functioning properly within the specified time frame.
### **5. Contact Us**
If you have any questions or concerns about our Return and Replacement Policy, please feel free to reach out to our customer support team:
---
Thank you for shopping with EVBazaar.shop! Your satisfaction is our priority, and we are dedicated to providing a seamless shopping experience.
---
**Effective Date: 25/8/2024**
At EVBazaar.shop, we aim to provide high-quality car and bike accessories to our customers. However, if you are not satisfied with your purchase due to a defect or damage, we offer a replacement under specific conditions outlined below:
### **1. Replacement Conditions**
You can request a replacement of your product under the following circumstances:
1. **Defective or Damaged Product**: If the product you received is defective or has any physical damage, you must report this to our customer support team within **24 hours** of receiving the product. Once verified by our team, a replacement will be initiated.
2. **Non-Functional Product**: If the product delivered is not functioning properly, you can request a replacement within **7 days** from the date of delivery. Our team will verify the issue, and if confirmed, a replacement unit will be sent to you.
3. **Incorrect Product**: If you receive a product that is different from what you ordered or does not match the specifications shown on our website, please contact our support team within **24 hours** of receipt. Our team will review your complaint and decide on the appropriate action.
### **2. Replacement Process**
- **Contact Support**: To initiate a replacement, please contact our customer support team through [Your Contact Information: Email/Phone/Website Support].
- **Verification**: Our team will review your request and may ask for photos or videos of the product to verify the defect or damage.
- **Approval and Pickup**: Once approved, we will arrange for the pickup of the product. Please ensure that the product, along with all accessories and packaging, is intact and ready for pickup.
- **Replacement Shipment**: A replacement unit will be shipped to you once the defective or damaged product is received and inspected by our team.
### **3. Conditions Not Eligible for Replacement**
The following scenarios are not eligible for a replacement:
- If the customer is dissatisfied with the look or sound quality of a defect-free product.
- Physical damage not reported within **24 hours** of receiving the product.
- Damage caused by electrical surges or mishandling by the user.
- Any other user-caused damages.
### **4. No Return or Refund Policy**
Please note that we do not offer returns or refunds. However, we are committed to replacing products that are defective, damaged, or not functioning properly within the specified time frame.
### **5. Contact Us**
If you have any questions or concerns about our Return and Replacement Policy, please feel free to reach out to our customer support team:
---
Thank you for shopping with EVBazaar.shop! Your satisfaction is our priority, and we are dedicated to providing a seamless shopping experience.